If you are not satisfied with any item from your order, you can return a product that you bought online from us within 14 days without giving any reason. You will receive the purchase amount in full.

Conditions for returns:

  • The item you wish to return was purchased from celiogenix.com within the past 14 days.
  • The item you wish to return is still in new, unused condition.
  • The item you wish to return is delivered back to us in the original, undamaged factory packaging.

Return procedure

It is only possible to return an item if you want to use the 14-day right of withdrawal for internet purchases / remote purchases. Our return policy is only applicable to items bought on celiogenix.com.

Items to which the right of withdrawal for internet purchases no longer applies will be returned to the sender unstamped.

Please notify us that you intend to return your purchase by sending an email to [email protected] Once you have done this, you can offer the package to a carrier and send it to:

CelioGenix
Retour department
Kerkeplaat 11
3313LC Dordrecht
The Netherlands

 

Shipping costs that are charged when returning packages are not reimbursed by CelioLabs International and are for your own account.

We will refund the purchase amount to your bank account within 14 days after we have received your returns.

 

In case of any questions regarding our Return Policy, please contact our customer service:

Phone: +31-(0)76-2015537 (during office hours, UTC +2)

Email: [email protected]